Holiday Greetings from Stinson Water!
We are fortunate in this community to have a number of different traditions celebrated this holiday season. Regardless of how or what you celebrate, let this season serve as a time to show kindness and compassion, express gratitude, and celebrate with family and friends.
On behalf of the Board and staff here at Stinson Water, we wish you and your families peace, joy and warmth, and may the year to come be filled with love, good health and prosperity.
Thank you for being a valued customer of Stinson Water and we look forward to continue rolling out changes in the coming year to improve our level of service to you.
Options for paying your bill
If you do not want to sign up for online bill pay, or just want to continue paying by check through the mail, please use the detachable stub at the bottom of your bill and the enclosed return envelope. You will notice that the delivery address printed on your bill stub is:
STINSON WATER
PO BOX 889328
LOS ANGELES, CA 90088-9328
Do not be alarmed - this is legitimate. Our new billing vendor, Munibilling, has a mailbox at this address where they collect all payments received so they can process them for us.
Payment must be received by Munibilling on the 28th of every month to avoid late fees. You are still welcome to mail or drop off payment here at our office in town, but please note that we no longer process payment locally--we must send your payment to our vendor's mailbox in Los Angeles which can lead to delays in processing your payment and potentially subject you to late fees.
Why is there a processing fee when paying my bill?
When companies accept credit cards as an available payment option, they work alongside a frontend merchant processor organization that can process that credit card information, account for the payment data, and ensure it transfers into the appropriate bank account. This provider’s job is to ensure that the data is secured and encrypted, processed anonymously, and recognized by banks as quickly as possible.
As you can imagine, these merchant processors operate in a highly regulated environment due to the fact that they are a single checkpoint for the flow of cash across all transactions. As such, they are required by the government to provide what is known as a merchant audit. This audit analyzes EVERY SINGLE TRANSACTION accepted every month to ensure that there are no reportable abnormalities.
Munibilling is charging processing fees to offset the service cost of conducting these audit reports and ensuring all transactions are correct, accurate, and not fraudulent so they can continue offering this payment option for Stinson Water. Fees charged by Munibilling are based on the transaction type and the total amount of the amount processed, as indicated in the table below:
If you have any questions, or difficulty setting up an online account, please contact Munibilling customer support at stinsonwater@munibilling.com, or (877) 621-8781. As always, please contact the District if you have any questions about this new system.
Public hearing scheduled for new cell tower proposal
As we discussed last month, the District has been approached by AT&T with a proposal to build a new 5G cell tower at our Highlands Tank site (end of Avenida Farralone, up the hill) to increase cell coverage in town. The District’s Board of Directors has been evaluating the proposed tower design, how it may or may not impact residents and the surrounding environment, and how it may impact District operations – especially its water meters.
Again, the Board has not made a decision on whether to allow this new tower and wants to start soliciting public input on this proposal before making a decision. We are scheduled to hold a public hearing on this topic at 9:30 am on Saturday January 20, 2024, at the Community Center. Please join us to have the opportunity to learn more about the proposal and express your opinion either for or against it.
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